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Do you offer sharpening services?Yes! We sharpen what we sell. We also sharpen most other brands. Some restrictions may apply. Contact info@excelsiorsupplyandservice.com for more industry specifics. See our service page for a quick quote.
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How do I receive my retail product(s)?We ship via USPS. Most shipments are sent within 3 business days of order received.
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What is proper care of my equipment?In order to avoid tarnishing, proper care is recommended. Care recommendations include, but are not limited to, the list below: Avoid direct contact with water Store in a damage free location Clean and oil after each use Store in a clean, dry place
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What about returns?Unopened, unused products may be eligible for return within 15 days. Contact via email for how.
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What are your chat hours?Monday thru Friday, 12:00 PM - 5:00 PM PST
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What is your privacy policy?We are committed to maintaining the accuracy, confidentiality, and security of your personal information. We do not collect and share your private information with third-party corporations.
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